DHL Supply Chain has launched a generative AI initiative in collaboration with Boston Consulting Group (BCG) to advance data management and analytics capabilities. The new suite of AI applications is likely to drive enhanced insights aligning with DHL’s broader strategy to integrate AI for improved customer experiences. “These AI-driven tools are not technological novelties, but practical applications aimed at transforming key business processes. It is crucial to note our AI applications underscore our commitment to being customer-centric, enabling us to better serve our customers and meet their needs with greater precision and efficiency, by using cutting-edge technology,” Sally Miller, Global Chief Information Officer, DHL Supply Chain, said.
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